Sandra Younes Ragano

Sandra Younes Ragano is a seasoned professional with extensive experience in administrative analysis and operations, currently serving as a Senior Administrative Analyst at Quod since September 2018. In this role, Sandra focuses on optimizing back office processes, managing demands, and implementing technological solutions aimed at enhancing customer experience within CX and CS operations. Previous roles include mid-level and junior analyst positions at Serasa Experian, where Sandra contributed significantly to data strategy, client relations, and the successful implementation of Cadastro Positivo, receiving recognition for outstanding performance. Early career experiences at Itaú Unibanco and Bradesco involved providing high-quality customer service and operational management. Sandra holds a full degree in Mathematics from Centro Universitário Fundação Santo André.