QuoStar
Joanna Roper is an experienced service desk and team manager with a robust background in customer support and administration. Currently serving as the Service Desk Manager and IT Service Desk Team Manager at QuoStar since January 2022, Joanna also holds the role of Administrative Specialist. Prior experience includes over 12 years at Nasstar as a Service Desk Team Manager, where Joanna led a team to manage telephone inquiries and conducted employee coaching programs. Earlier career experience includes a significant tenure at British Telecommunications Public Limited Company, responsible for corporate and government billing, invoicing, and debt management while cultivating strong client relationships. Joanna is currently pursuing a CIPD Diploma Level 5 in Human Resources.
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QuoStar
QuoStar is your full-service IT provider. We have been helping mid-market and growth businesses to achieve ambitious goals since 2005 through specialist IT support, consultancy, cloud and security services. Our team of IT industry experts help businesses become more effective, productive and secure by using proven processes and appropriate technologies. We endeavour to be your trusted partner, working with you to deliver your operational and strategic objectives. In short, we help our clients to: 🔸 Deliver IT projects and services more effectively and efficiently 🔸 Reduce CapEx and Opex over traditional methods 🔸 Use IT systems to gain a competitive edge 🔸 Enter new markets with ease 🔸 Reduce and mitigate risk 🔸 Make more effective business decisions The expertise and dedication of our people, coupled with our track record of delivering exceptional results with proven ROI, has allowed us to build a reputation as a trusted IT partner. Our technical and strategic consultants possess a raft of technical and academic qualifications to back up their experience. Our service delivery is also industry-leading, demonstrated by our 98.8% CSAT score and client retention rate. Whether you are looking to get increased value from your IT budget, are seeking IT solutions which will help to increase customer engagement and satisfaction, need access to data which will enable you to make better business decisions, or need infrastructure which will increase productivity and efficiency levels, we can help.