Zachary Paulson

Zachary Paulson has extensive experience in technical support and client services, currently serving as the Manager of Technical Support at Quva since August 2025. Prior positions include Senior AI Support & Optimization Analyst, Supervisor for Client Support, and Software Support Analyst at Sovos from July 2021 to August 2025. Zachary also provided on-call AV services at the University of Northwestern - St. Paul while working at Whole Foods Market as a Customer Service Supervisor and Caribou Coffee as a Shift Supervisor. Academic qualifications include a Bachelor's degree in Digital Media and Video Production and an Associate of Arts and Sciences in Live Sound and Show Production from the Institute of Production and Recording, completed between 2016 and 2020.