James Hammonds

James Hammonds is a seasoned customer support professional with extensive experience in technical support and network administration. Currently serving as Customer Support Manager at Qv21 Technologies, Inc. since April 2014, James has held multiple roles including CSS Supervisor, Escalation Supervisor, Client Support Supervisor, and Training & Technical Escalation Coordinator. Prior experience includes a position as Network Admin at TeamPersona/AT&T NOC from June 2010 to May 2014, where responsibilities involved network monitoring, support, and hardware replacement. Earlier, James worked as a Software Support Engineer at Solarwinds Software from January 2007 to April 2010. James holds a CCDA degree in Networking from CISCO.