QVC Japan
Toshiya Masukawa currently serves as the CX Strategy Senior Manager and previously held the role of CX & Training Senior Manager at 株式会社QVCジャパン since July 2022. Prior to this position, Toshiya Masukawa spent over seven years at QVC as a Customer Experience Manager from April 2015 to July 2022. Toshiya Masukawa's educational background includes studies at 滝川 from 1985 to 1988.
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QVC Japan
In QVC Japan, 1,500 professional team members are working at the head office in Kaihin Makuhari, Chiba City, and at the distribution center in Sakura City, both in Chiba Prefecture, Japan. Our competitive operating model is based on the “One-stop operation” where processes from purchasing to shipping are carried out internally. All functions from buying, broadcasting, customer contact, Ecommerce, shipping to creative processes such as programming, planning/creating of shows, web design and copywriting are performed in-house. Professionals from different fields provide a compelling shopping experience to our customers from various angles. This operating model has been implemented in all of our global sites to enhance QVC’s brand credibility and to offer better products to our customers efficiently. QVC Japan provides an atmosphere in which each and every team member are provided with opportunities to gain in-depth knowledge and experience in order to advance their skills and career. QVC, where team members from various functions strive to provide a fun shopping experience to all customers.