R.O. Writer
Paul Domansky possesses extensive experience in technical support and professional services across various companies. Currently serving as a Technical Support Analyst - L2 at R.O. Writer since July 2022, Paul excels in providing advanced technical support. Previously, Paul worked at Ocuco Limited as a Professional Services Engineer, where responsibilities included maintaining training content and documenting new product features, and delivering customer training through diverse methods. Prior to that, Paul was a Technical Support Engineer at Sophos, engaging with clients and contributing to community support forums. As Team Lead at Radiant Communications, Paul focused on customer service, team development, and service level optimization. Early career experience includes roles in technical support and management at Beamriders Sound & Video. Paul holds a Comptia A+ certification from the Ahead Institute of Technology.
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R.O. Writer
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R.O. Writer’s beginnings date back to 1989 in Houston, Texas, where the company developed the first DOS-based version of its repair order software. New users began integrating the original systems the following year, and by 1997, R.O. Writer added a Windows-based version.After just a few years in the industry, R.O. Writer developed a reputationfor reliable, quality products backed by solid customer support. Their products continually showed value for small and large businesses alike. And it wasn’t long until others took notice.In 2001, after recognizing the power behind R.O. Writer’s industry solutions, Midas purchased the company and relocated it to Itasca, Illinois. Over the next decade, R.O. Writer saw the release of its Smart eCat mode and R.O. Writer Central Service modules.In early 2013, R.O. Writer relocated again, this time to Juno Beach, Florida, under the umbrella of TBC Corporation. The company continues to support its growing customer base of more than 6,400 independent repair, oil change, and tire shops, and is currently investing heavily in new technologies and software improvements.