R.O. Writer
Sonia Calcagni has a diverse work experience spanning several companies and roles. Sonia most recently worked as the Head of Technical Support at R.O. Writer, where they reported directly to the President and was responsible for all customer and technical support. Prior to that, they served as the Vice President of Customer Experience at PayFacto, where they had global responsibility for customer and partner support, professional services, project management, and partner training. Sonia developed and implemented a vision for the Customer Experience department, improved key processes, and oversaw the implementation of new tools. Sonia also created a training program and improved team communication and collaboration. Before that, Sonia worked at Aptos Retail for many years, holding various positions such as Director of Customer Success and Senior Manager of Client Care. Sonia was responsible for customer satisfaction, service delivery, revenue, and operations. Sonia developed a customer satisfaction program and a defined customer engagement model that significantly improved customer satisfaction metrics. Prior to Aptos Retail, Sonia worked at Future Electronics as a Marketing Manager/Product Manager, Business Development Manager, and Product Specialist.
Sonia Calcagni obtained a Bachelor of Commerce degree in Marketing from McGill University, which they pursued from 1988 to 1991.
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R.O. Writer
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R.O. Writer’s beginnings date back to 1989 in Houston, Texas, where the company developed the first DOS-based version of its repair order software. New users began integrating the original systems the following year, and by 1997, R.O. Writer added a Windows-based version.After just a few years in the industry, R.O. Writer developed a reputationfor reliable, quality products backed by solid customer support. Their products continually showed value for small and large businesses alike. And it wasn’t long until others took notice.In 2001, after recognizing the power behind R.O. Writer’s industry solutions, Midas purchased the company and relocated it to Itasca, Illinois. Over the next decade, R.O. Writer saw the release of its Smart eCat mode and R.O. Writer Central Service modules.In early 2013, R.O. Writer relocated again, this time to Juno Beach, Florida, under the umbrella of TBC Corporation. The company continues to support its growing customer base of more than 6,400 independent repair, oil change, and tire shops, and is currently investing heavily in new technologies and software improvements.