Loren Samuelson

Loren Samuelson has a diverse work experience spanning several industries. They most recently worked at Aspira as a Senior Manager Customer Experience starting in May 2022. Prior to that, they held positions at Remotish, where they served as a Senior Client Service Manager from January 2022 to April 2022 and as a Client Services Manager from March 2021 to January 2022.

Loren also worked at Ministry Brands as a Director of Customer Experience from an unspecified start date in 2016 to March 2021. In this role, they focused on leading teams to provide excellent customer experience, reducing churn, and increasing customer satisfaction and product adoption rates.

Before joining Ministry Brands, Loren was a Customer Experience Manager at Monk Development from an unspecified start date in 2014 to an unspecified end date in 2016. Here, they championed the customer experience vision, identified areas for improvement in customer service and product training, and implemented initiatives to enhance the customer journey.

Earlier in their career, Loren served as a Customer Support Manager at Mind Movies LLC from an unspecified start date in 2012 to an unspecified end date in 2014. They also worked as a Project Manager at Tactical Survey Group, Inc. from 2004 to 2011. In this role, they managed projects for the defense industry, including software application creation and client interface.

Overall, Loren Samuelson has demonstrated a strong focus on customer experience and has successfully implemented strategies to improve customer satisfaction and drive business growth throughout their career.

Loren Samuelson began their education at Oklahoma State University, where they pursued a Bachelor of Fine Arts (BFA) degree in Graphic Design. This took place from 1998 to 2003. After a gap of nearly a decade, in 2013, Loren attended MiraCosta College to study Business Administration and Management, but it is unclear whether they obtained a degree from there. In 2015, Loren enrolled at San Diego Mesa College, continuing their focus on Business Administration and Management, but information about the degree status is not provided.

In terms of additional certifications, Loren obtained various certifications from LinkedIn and HubSpot Academy. These include "Diversity, Inclusion, and Belonging" and "Leading Your Team Through Change" from LinkedIn in 2021, and "Empathy for Customer Service Professionals," "Productive Leadership Tips," and "Jodi Glickman on Pitching Yourself" from LinkedIn in 2020. From HubSpot Academy in 2021, Loren obtained certifications in "Hubspot Inbound Marketing," "HubSpot Inbound," "Client Management," "Developing a Sales Plan," and "Service Hub Software."