Nancy R.

Nancy R. currently serves as the Director of Call Center Operations at Aspira, having joined in November 2023. Prior to this role, Nancy R. gained extensive experience at Signify Health from September 2013 to November 2023, holding several senior managerial positions. In these roles, responsibilities included directing multiple teams for Tier 1 technical support, scheduling assistance, and payment processing, achieving significant performance improvements. Nancy R. led initiatives for operational efficiency across various service lines, including diagnostic and preventive services, and customer engagement, overseeing large teams and outsourced operations, as well as driving process enhancements that resulted in increased productivity and member satisfaction.