Nicola Reynish

Nicola Reynish is an experienced professional in customer support and service management, currently serving as a Contact Centre Consultant at RAC since June 2024, where performance, process, and technology optimization contributes to improved customer satisfaction. Previously, Nicola led Global Customer Support at Ideagen, focusing on multi-channel technical support for SaaS products and M&A integration. Extensive experience includes roles at DHL Express UK as Head of Customer Service Development, positions at Amazon, and various leadership roles in customer service at TNT Express and MWUK Ltd. Nicola’s early career included management positions at Hawker Siddeley Switchgear Ltd and Van Leer Metallized Packaging, complemented by a BA in International Office Management from Buckinghamshire University and a BSc (Hons) in Psychology from The Open University.