Daryl Heron

Daryl Heron is a seasoned professional with extensive experience in business analysis, process management, and IT service management. Currently serving as a Senior Business Analyst at RAC WA, Daryl's key responsibilities include stakeholder engagement, process modeling, and overseeing contact center projects. Notable achievements include identifying requirements gaps, updating technical workflows, and enhancing service transition processes. Previously held roles include Process Manager and Change and Process Analyst, with significant contributions to ITIL best practices and service documentation at Woodside Energy and Fujitsu. Daryl's earlier career involved leadership in applications support at the Insurance Commission of Western Australia and development roles at IBM and Bank of Scotland, showcasing a robust background in software development and project management across various sectors.