Abhishek Agrawal

Abhishek Agrawal is an experienced leader in technical operations and support, currently serving as Senior Director of Global Technical Operations at Rackspace Technology since April 2020. Previously, Abhishek held the role of Director at BirdEye, focusing on technical support and customer success for an award-winning marketing platform. Abhishek's background includes significant positions at Amazon as Worldwide Leader of Support Operations, where strategic leadership enhanced global ad operations, and at GENPACT, where Abhishek drove substantial financial improvements in US onshore operations and led various banking and service transformations. Abhishek began career in technical support management at Sutherland and Brigade Solutions, and holds certifications from the Indian Institute of Management Bangalore and a Bachelor's degree in Electronics and Telecom from Doctor Babasaheb Ambedkar Marathwada University.