Genaro E.

Genaro E. currently serves as a Global Operations Incident Response Manager II at Rackspace Technology since December 2018, leveraging extensive experience in incident management and customer support. Previously, Genaro worked as a FastTrack Manager at BluePrint, specializing in onboarding Office 365 customers, and as a Technical Account Manager at Brillio, where responsibilities included managing reactive support for Microsoft’s largest global customers. Genaro's career also includes a role as Vice President of Critical/Major Incident Management at Citi, where bilingual skills were employed to manage incidents and support teams. Earlier positions include managerial roles in network infrastructure and operations at companies such as Sabre Holdings, Fujitsu, and Alliance Data, showcasing a strong background in team leadership and vendor management. Genaro holds educational credentials from El Centro College.