Neha Patel

Neha Patel currently serves as a Manager and Lead Engagement Manager in Elastic Engineering at Rackspace Technology, focusing on Amazon Web Services since August 2020. Prior to this role, Neha held multiple positions at Teleperformance from April 2015 to August 2020, including Contact Center Manager and Team Lead, overseeing daily operations, performance evaluations, and staff training within a call center environment. Neha's earlier experience includes roles at Bell, Vodafone, and Mphasis, where responsibilities ranged from sales to managing operations teams and improving customer satisfaction metrics. Neha holds a Bachelor of Commerce degree from Gujarat University, awarded in 2007, and has received recognition as a top performing manager during tenure at Mphasis.