Nick Heckel is a seasoned professional with extensive experience in customer success and operations management across various technology and e-commerce companies. Currently serving as a Senior Customer Success Manager at Rackspace Technology since July 2022, Nick focuses on enhancing customer relationships, driving account growth, and ensuring customer retention. Prior to this role, Nick worked at Etail Solutions as a Senior Client Operations Manager, fostering trusted relationships with clients, and at Digital River in multiple capacities, including Senior Client Operations Specialist and Technical Operations Manager, where responsibilities included managing key client projects and resolving technical challenges. Nick's career began with roles in quality assurance and banking, showcasing a strong foundation in accuracy and operations. Nick holds a Bachelor's degree in Business Administration from Rasmussen University and an Associate degree in Computer Animation from the Art Institute International.
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