Nicole Johnson is the Director of Enterprise Client Services at Rackspace, where they lead the Enterprise Service Delivery Group - EMEA, focusing on revenue retention and growth for a multi-million GBP service portfolio. Known for their meticulous attention to detail and high "say-do" ratio, Nicole implements strategies to globally align processes and enhance customer and employee experiences. In addition to their leadership role, Nicole actively participates in Women in Leadership and Women in Tech initiatives. Prior to their current position, Nicole held various roles in product and project management, as well as HR-related functions, including recruitment and diversity training.
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