Tushar Tiwari is an ITIL V4-certified Service Operations Leader with over a decade of experience in Hyper Care programs and crisis resolution for Fortune 500 companies. They have demonstrated success in significantly reducing churn and incidents while retaining substantial revenue through ITIL process optimization. Currently serving as Program Manager IV at Rackspace Technology, Tushar focuses on enhancing customer satisfaction and overseeing service level objectives. Tushar has also contributed to various organizations, including SAP Labs India and Danske IT, and has a background in Taekwondo, having represented India and served as a coach for the state association. Tushar seeks to drive service excellence in forward-thinking IT organizations in the UK and EU.
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