Valli Nagappan

Valli Nagappan is a Technical Product Manager at Rackspace Technology since March 2020, specializing in API integrations, customer billing, and financial reporting. Key achievements include leading a strategic initiative to modernize the middleware platform, enhancing over 100 API integrations and improving customer retention by 5%. Valli also managed consumer-facing web portals and mobile applications, successfully launching a self-service feature that decreased customer support tickets significantly. Prior experience includes serving as a Systems Analyst/Product Owner at HEB, a Business Analyst Intern at Valero Energy Corporation, and a Business System Analyst at Pfizer. Academic qualifications include a Master of Science in Computer Science from The University of Texas at San Antonio and a Bachelor's degree in Information Technology from Easwari Engineering College. Continuous learning is pursued through Trailhead by Salesforce since 2015.