Customer Success & Support
About
The Customer Success & Support team at Radial is dedicated to ensuring client satisfaction and retention by delivering exceptional service and support throughout the customer journey. This team manages inquiries, resolves issues, and provides ongoing training to clients while also analyzing data to prevent fraud and enhance overall client success. Additionally, they work collaboratively to streamline processes and optimize the omnichannel experience for brands and retailers.
Team members
Aaron Stefoneck
Manager, Customer Care
Alix Laniesse
Senior Manager, Client Success...
Amanda Woodruff
Senior Fulfillment Specialist
Justina Surrency
HR Central Representative
Kat Gibson
Director, Client Success
Kirk Johnson
Customer Care Manager
Mohanapriya Ganesan
Senior Fraud Analyst
Randy L. Pence
Customer Service Team Lead
Sandra Ledesma
Training And Onboarding Manage...