Service Delivery Team

The Service Delivery Team at Rafiki Microfinance Bank is responsible for ensuring efficient and seamless operations across all service touchpoints. This team manages the end-to-end process of service delivery, aiming to enhance customer satisfaction by overseeing transaction processing, addressing customer inquiries, and troubleshooting service issues. They work collectively to optimize service workflows, implement innovative solutions, and maintain high standards of service quality, ultimately supporting the bank's mission to empower communities and businesses through accessible financial solutions.