Irisz Goldoványi-Torma

Irisz Goldoványi-Torma has over two decades of experience in the banking and customer service sectors. Currently positioned as a Customer Service Analyst, Complaint Management Expert, and Quality Management Officer at Raiffeisen Bank Hungary since November 2003, Irisz manages complaints from a diverse clientele and oversees the quality of telephone complaint handling. Prior roles include Banking Operation Administrator, where responsibilities included accounting for transactions and account management, and Call Center Specialist at Impulzus Kft., along with experience as a Shop Assistant. Earlier experience also includes working as a Logistic Manager Assistant at EVIC Service & Repair Hungary Kft. Educationally, Irisz holds a degree from the National University of Public Service and has attended Atalanta Business High School and the John von Neumann Secondary Technical School of Computer Science and Technology.