Ian Wright is currently a Technical Lead for the Rail Customer Experience Survey at the Rail Delivery Group and serves as a Director at Ian C Wright Associates, where they provide specialized advice on customer insight and experience. Ian is also a Board Member of the Market Research Society's Market Research Standards Board, contributing to the establishment of professional standards in market research. Previously, Ian held positions such as Head of Insight at Transport Focus and Research and Planning Manager at British Airways, among others. Their extensive experience in customer experience and market research spans over two decades.
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