Ludy Reyna

Ludy Reyna is an experienced professional in the travel and customer service sectors, currently serving as the Director of Call Center Workforce Management & Quality Assurance, as well as holding multiple director roles in quality, process improvement, training, and call center operations at Railbookers Group since July 2021. Prior experience includes a brief tenure as Sales Manager at Vacations By Rail and as Call Center Operations Manager at Spring-Green Lawn Care, where responsibilities centered on staffing and customer service excellence. Ludy's extensive background at Rail Europe from 2002 to 2019 involved managing global operations across various customer care areas, overseeing a substantial team to enhance customer satisfaction. Educational credentials include undergraduate studies in Tourism and Travel Services Management, a diploma in the same field, and a project management certificate.