Paul Ransdell

Paul Ransdell has extensive work experience in various roles within the technology industry. Paul started their career in 1995 as a Call Center Analyst at MCI Corporation, providing technical support for a large corporate network. From 2000 to 2001, they worked at Alcatel as an ADSL CTAC Engineer, where they provided technical support and implementation of ADSL products and services.

In 2001, Paul joined BTI360 as a Post-Sales Associate, where they supported business customers and assisted in establishing new accounts and implementing new features and services. Paul then moved to Railinc Corp. in 2004, starting as an Implementation Specialist, where they participated in the implementation of new clients for business-to-business Internet services. Paul also conducted onsite training for clients on transportation management software.

At Railinc Corp., Paul took on various roles, including Product Support Specialist and Data Analyst from 2006 to 2011. In this role, they facilitated assignments for Standard Transportation Commodity Codes and maintained Industry Reference Files. Paul was also the product owner for the mainframe migration project and served as a subject matter expert in mainframe applications.

From 2011 to 2014, Paul served as a Managing Analyst at Railinc Corp., acting as a liaison between external customers and the IT team and writing requirement documentation for conversion activities. Paul then transitioned to the role of Product Support Manager, where they managed product support policies, mentored a team of specialists, and ensured proper support for critical products.

Currently, Paul is working at Railinc Corp. as a Senior Business Analyst, responsible for analyzing requirements and contributing to internal communication between product management, sales team, and IT. Paul also serves as a Team Lead - Solutions Engineer, providing pre-sale and post-sale assistance for new RailSight accounts. Overall, their roles have encompassed technical support, implementation, product management, and team leadership.

Paul Ransdell attended the University of North Carolina at Charlotte from 1989 to 1991, although it is not mentioned whether they obtained a degree or a field of study at this institution. Subsequently, from 1991 to 1994, they pursued a Bachelor's degree in Communication at North Carolina State University.