Monica Thorbourne

Monica Thorbourne possesses extensive experience in sales operations and customer service across various roles and companies. Currently serving in sales operations at RAILS since May 2017, Monica previously worked at TOMS as a Customer Service Representative, where a strong work ethic led to a promotion within the first year. A notable aspect of Monica's career is the emphasis on collaboration, evidenced by roles at TOMS and other companies, where effective communication with multiple departments ensured customer satisfaction and operational efficiency. Previous positions include assistant to the Director of Customer Service at BCBGMAXAZRIAGROUP, member care representative at HauteLook, and customer service roles at Little Giraffe, Pacific Sunwear, Abercrombie & Fitch, and a women’s boutique. Monica's educational background includes a Bachelor's degree in Anthropology from California State University, Long Beach, and San Francisco State University.