Joshua Jackson is a seasoned professional with extensive experience in customer support and management across various industries. Currently serving as Senior Manager of User Care at Rain Instant Pay since October 2021, Joshua has expanded the customer support team significantly and launched an outsourcing initiative that enhances operational efficiency. Previously, as Information Technology Support Manager at The Ōnin Group, Joshua implemented a knowledge system that improved team performance and reduced escalations. Experience includes managerial roles at STRIVR, Campaign Monitor, and Apex Systems Inc., where Joshua consistently focused on improving customer satisfaction and operational effectiveness. Joshua served in the US Army as a Unit Supply Specialist, developing skills in inventory management and logistics. Currently pursuing a Bachelor of Science in Business Administration and Management at American Military University, Joshua’s education complements a robust professional background.
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