Silke Robeller

Silke Robeller is a seasoned professional with extensive experience in customer care and service management across various organizations and sectors. Currently serving as Director Customer Care for Rainforest Alliance, Silke oversees customer relationships in the Americas, Europe, and emerging markets. Previously, Silke held significant roles including Head of Customer Service for Bärbel Drexel GmbH and Head of Customer Care at NOVENTI HealthCare GmbH, where impressive achievements included enhancing customer satisfaction and implementing cost-saving measures. Silke has also contributed as a board member for multiple non-profit organizations and has a strong background in e-commerce, order management, and strategic development within the healthcare and consumer goods sectors. Silke's educational qualifications include a Bachelor's degree in Business IT and certifications in communication and coaching.