Ian Almeida Afonso Florencio

Ian Almeida Afonso Florencio is a skilled IT professional with extensive experience in technical support and customer service. Currently serving as an Analista técnico de TI at both Raiz Educação and Colégio APOGEU since August 2021, Ian provides helpdesk assistance for maintenance and installation of computers and printers, as well as program installations. Previous roles include Bilheteiro de transporte coletivo at Transporte Unica Petrópolis Ltda, Customer and team support account analyst at Ceratto Gestão de Mobilidade, and various positions in customer service and administrative support. Ian holds a degree in Web Design and Programming from Universidade do Sul de Santa Catarina, completed between 2010 and 2012.