Pedro Alvarez

Pedro Alvarez is an experienced Information Technology professional currently serving as the Information Technology Operations Manager at Raiz Federal Credit Union since October 2022. In this role, Pedro oversees IT support specialists and system analysts, focusing on staff development through hiring, training, and mentorship, and has authored service level agreements for help desk operations. Previously, Pedro held positions at HCA Healthcare, where responsibilities included managing technical analysts and overseeing project implementations. Additionally, Pedro served as the IT Support Specialist Lead at Neighbors Emergency Center, providing tier 2 support and managing software and technology implementations. Pedro holds a Bachelor's degree in Information Technology from New Mexico State University.