Chiro Chakraborty

Chiro Chakraborty is an experienced leader in digital customer experience and product management, currently serving as SVP and Head of Customer Experience & Digital at RAKBANK since August 2023. Previously, Chiro held various key roles at Barclays from March 2012 to August 2023, including Head of Digital Product Management and Head of Digital in Branch/eKiosk, where significant achievements included the development of innovative self-service solutions and a customer experience-led account switching app. Prior experience includes co-founding Fair Observer and founding C:insights, advising major corporations like Vodafone Global on customer experience transformations in emerging markets. Early career roles involved strategy management at Ramuk Investment and consulting at PricewaterhouseCoopers. Chiro's expertise spans product innovation, customer engagement, and digital strategy implementation.