Hung Phan, also known as Jack, is a Senior Site Reliability Engineer at Rakuten, where they focus on automation and system optimization. With extensive experience in both cloud and on-premise environments, Jack has been recognized for significantly reducing operation time by up to 90%. They previously held similar roles at Shopee and Got It, Inc., while also gaining foundational experience as an Engineering Intern at ARROW TECHNOLOGIES VIETNAM and as a Teaching Assistant at Langmaster International, JSC. Jack holds a Bachelor's degree in Computer Science from Uppsala University and another from Hanoi University of Science and Technology.
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