Shenella Pickar is an accomplished professional with a strong background in operations and customer service. Currently serving as a Risk Operations Specialist in Underwriting at Ramp since August 2023, Shenella previously held the position of Loan Operations Specialist at Better from 2021 to 2023, where effective management of loan pipelines and borrower engagement were key responsibilities. Prior experience includes serving as a Customer Operations Specialist at Fiserv, where support was provided to multiple banks and credit unions, and as a Library Assistant for Catawba County Government, which involved assisting with circulation desk procedures and STEM programming. Shenella began a career at the National AIDS Program Secretariat as a Site Operations Specialist, focusing on procurement and database management. Shenella holds a Bachelor of Science degree in Business Administration and Management from Berkeley College, completed in 2021.
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