Karl Burrows

Karl Burrows is an experienced resource and capacity planning manager at Ramsay Health Care UK, specializing in analyzing customer demand and strategically planning staffing to optimize service delivery. Previously, Karl held various positions at Santander UK, including forecast planning manager for the retail division, where responsibilities included developing staffing forecasts across multiple product areas, and technical business manager, focusing on optimizing telephony resources. Earlier in the career at Abbey, Karl served as a local operations advisor, providing management information to enhance call center performance, and as a senior customer advisor, coaching colleagues and addressing complex customer inquiries. Karl's educational background includes participation in the Santander Leadership Programme and studies at Grimsby Institute, as well as attending Markland School, Creswell.