Tessa Balcom

Tessa Balcom is an accomplished hospitality professional with extensive experience in housekeeping and front office operations. Currently serving as the Director of Housekeeping at Rancho Valencia since April 2025, Tessa previously held the position of Assistant Director of Housekeeping at JC Resorts from October 2021 to April 2025. Tessa has also served as Director of Front Office Operations and Front Office Manager at JC Resorts, demonstrating strong leadership skills in supervisory roles. Early career experiences include positions as Assistant Front Office Manager at The Westin Carlsbad Resort & Spa and Front Desk Supervisor at both Cape Rey Carlsbad Beach, A Hilton Resort & Spa and The Westin Carlsbad Resort & Spa. Tessa began in the hospitality industry as a Rooms Control Clerk at Sheraton Carlsbad Resort & Spa.