Ahmed Hamdy El-Wakeel

Ahmed Hamdy El-Wakeel has a diverse work experience. Ahmed started their career as a Sales and Customer Service agent at Orange Egypt in 2012 and then got promoted to Assistant Store Manager. At Orange Egypt, they supervised and trained staff and provided feedback on their performance.

Later, Ahmed worked at Jumia Egypt, where they held multiple roles. Ahmed started as a Customer Service Agent in the Back Office team and then joined the Web team, answering customer queries through emails. Ahmed then moved to the Issue Resolution team, where they called customers to inform them about their escalations results. After that, Ahmed became a Customer Service Team Leader, responsible for two teams with a total of 25 agents. Their primary focus was to resolve customer claims and ensure a 95% satisfaction rate. Ahmed also handled customer queries at the Jumia One App by email.

Currently, Ahmed is working at Raneen, where they hold the position of Head of Logistics E-Commerce. In this role, they apply best practices, develops continuous improvement plans, and makes recommendations based on employee and customer insight. Ahmed collaborates with the wider business to expand Logistics operations and integrate new targeted third-party logistics providers into the network. Ahmed is responsible for ensuring timely delivery of products to the correct locations, meeting quality requirements, and optimizing costs.

Ahmed Hamdy El-Wakeel completed their Bachelor's degree in Business Administration, Management and Operations from Akhbar ElYom Academy, where they studied from 2007 to 2011. Prior to that, they attended The English School E.S.C in an unspecified year. In addition to their bachelor's degree, Ahmed obtained a certification in Economics (Macro-Economics) from Coppin State University in August 2010.