Hanna Policarpio

Hanna Policarpio has a diverse work experience. Hanna started their career in 2013 as a Care Assistant at Four Seasons Health Care, where they worked until April 2015. From October 2012 to December 2017, they worked in Customer Service at Asda. In July 2015, they joined Belfast City Council as a Digital Analyst, where they were responsible for various IT-related tasks such as troubleshooting, software installation, and hardware maintenance. In 2017, Hanna joined Rapid7 as a Service Desk Technician and later became the Lead Service Desk Technician in October 2018. Currently, they hold the position of Manager, Service Experience EMEA & APAC at Rapid7, which they started in February 2020.

Hanna Policarpio obtained a Bachelor of Science (BS) Honors degree in Computing Technologies from Ulster University, where they studied from 2013 to 2017. Prior to that, they attended Belfast Met from 2010 to 2012 and earned an Edexcel BTEC Level 3 Extended Diploma in Information Technology.

In addition to their formal education, Hanna has obtained several certifications. These include "Onboarding New Hires" from LinkedIn in November 2019, "ITIL® Foundation 4 First Look" from LinkedIn in September 2019, "New Manager Foundations" from LinkedIn in September 2019, "Developing a Service Mindset" from LinkedIn in May 2019, "Leading Effectively" from LinkedIn in May 2019, "Managing Your Time" from LinkedIn in May 2019, "Stepping Up to Leadership" from LinkedIn in May 2019, "Customer Service: Problem Solving and Troubleshooting" from LinkedIn in March 2019, "IT Service Desk Careers and Certifications: First Steps" from LinkedIn in August 2018, "Microsoft Technology Associate: Networking Fundamentals" from Microsoft in October 2016, "ECDL (Advanced): Database Software" from BCS, The Chartered Institute for IT in August 2016, "ECDL (Advanced): Spreadsheet Software" from BCS, The Chartered Institute for IT in March 2016, "ECDL (Advanced): Word Processing Software" from BCS, The Chartered Institute for IT in December 2015, "ECDL (Advanced): Presentation Software" from BCS, The Chartered Institute for IT in October 2015, "European Computer Driving License" from BCS, The Chartered Institute for IT in September 2015, "Registered Social Care Worker" from the Northern Ireland Social Care Council in January 2015, and "Microsoft Technology Associate: Database Administration Fundamentals" from Microsoft in May 2014.