Joe Cromie is a Senior Escalation Manager at Rapid7, currently leveraging over ten years of management experience in the customer service industry. Previously, they held roles such as Manager of Customer Success EMEA and Manager of Customer Success & Enablement at TRG Screen, where they focused on process improvement and team enablement. Joe also served as a Customer Success Manager at GoReport and has held various positions at Cayan LLC, including Team Leader and Tier 2 Subject Matter Expert. Joe’s educational background includes degrees in Business Leadership and Management, Business Communication Studies, and ongoing studies in Business Communications and Retail Management.
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