MS

Mark S.

Manager, Customer Advisors | Managed Services at Rapid7

Mark S. has a diverse range of work experience in various industries. Mark began their career as a Certification Coordinator at the National Health Career Association, where they were responsible for designing certificates and cards, managing customer service, and maintaining records. Mark then transitioned to roles at Luxottica Retail, first as an Assistant Manager and later as an Assistant Manager at ILORI, where they focused on sales management and delivering excellent client service. Mark then joined Burberry Limited as an Assistant General Manager, overseeing operations and customer experiences. Mark continued their career at Wayfair as a National Account Manager, managing key accounts. Mark then moved into the tech industry, working at Veracode as a Customer Success Manager, where they managed application security programs for strategic accounts and trained new team members. Mark later became a Senior Security Program Manager at Veracode, focusing on driving security initiatives. Mark then joined BitSight as a Customer Success Manager, before assuming their current role as a Lead Customer Advisor at Rapid7, where they manage a team of customer advisors for managed services. Overall, Mark has a strong background in customer service, sales management, and program management.

Mark S. attended Fairleigh Dickinson University-Florham Campus from 2002 to 2008, where they earned a Bachelor of Arts degree in Fine Arts with a focus on Design. During their time at the university, they also studied Marketing, Art History, and Marketing. Prior to attending university, Mark S. completed their high school education at Atlantic City High School in Atlantic.

Links


Timeline

  • Manager, Customer Advisors | Managed Services

    June, 2021 - present

  • Lead Customer Advisor

    September, 2019