Sanju John

Sanju John is an experienced IT professional with a strong background in service desk management and technical support. Currently serving as Manager - Service Desk at Rapid7 since June 2025, Sanju previously held roles such as Principal IT Support Specialist at insightsoftware and Senior IT Service Engineer at Qualys. Prior experience includes working as an Expert Service Desk Analyst at Allscripts and a Subject Matter Expert at Mphasis, where assistance was provided to clients like Bank of America. Additionally, Sanju has experience in customer care through positions at Wipro and Brand Titan. Sanju holds an MBA in Leadership and Strategy from Liverpool John Moores University and an Advanced General Program Management qualification from the Institute of Management Technology, Ghaziabad.