Gary Robbins is a seasoned professional with extensive experience in fixed operations and service training within the automotive industry. Currently serving as a Field Operations Specialist at RAPP since December 2021, Gary consults new car dealerships on marketing, retention, and customer loyalty strategies. As the President of Robbins Training & Consulting LLC since April 2016, Gary specializes in process improvement and service advisor training. Previous roles include Warranty Analyst at Bellavia Blatt, PC - DealerLaw.com, Dealer Trainer for Ford Mobile Service, and Business Development Manager/Facilitator at Maritz, among others. Notable achievements include significant increases in service gross profits and customer satisfaction scores across multiple dealerships. Gary has also completed various educational programs, including a certificate in Customer Service Management from Disney Academy and time management seminars by Steven Covey.
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