Hemant Kumar

Hemant Kumar is an experienced professional in the field of service management with a strong background in technical support and customer relations. Currently serving as National Service Manager at RATIONAL AG since May 2018, Hemant manages service partners across India, Nepal, and Bangladesh while overseeing various aspects of service business operations, customer education, and technical call center management. Previously, Hemant held multiple roles at Stryker from December 2010 to April 2018, progressing from Service Engineer to Zonal Service Manager, focusing on installations, demonstrations, maintenance, and customer satisfaction in the North region. Professional experience also includes serving as Senior Service Representative at iCRco Inc. and Service Head at Vinod Medical Systems Pvt. Ltd., specializing in imaging equipment and technical service operations. Hemant holds a B.Tech degree in Electronics & Communication from Mahatma Jyotiba Phule Rohilkhand University.