Amr Hassan

Amr Hassan is an experienced professional in the customer service and operations sector, currently serving as Head of Operations at Gulf Customer Experience since October 2021. Amr has had a long tenure at Raya Contact Center, where career progression includes roles such as Call Center Operation Deputy Manager and Service Delivery Manager, focusing on client relationships and operational excellence. Amr's expertise includes managing call center strategies, resource planning, and ensuring compliance with quality standards. Amr began the career as a Customer Service Representative and holds a Bachelor's degree in Accounting from Cairo University, earned from 2005 to 2009.