Diogo Silveira 🏳️🌈

Diogo Silveira has a diverse work experience spanning multiple industries and roles. Their most recent position was as a Customer Service Manager at Rayner starting in June 2023. Prior to that, they served as the Head of Customer Success & Founding Team at Adaflow from March 2022 to February 2023. Their previous roles include Senior Customer Success Coordinator at Doctoralia Brasil from October 2021 to February 2022, and Customer Experience Coordinator at VR Beneficios from July 2021 to October 2021. They also worked as an Implementation Success Coordinator at Take Blip from June 2020 to June 2021, and as a Customer Success Coordinator at Siteware from April 2019 to April 2020. Before that, they held the position of Customer Success Coordinator at Mereo. from May 2018 to April 2019. They began their career as a Sales Representative at Leaf Educação from February 2018 to April 2018. Additionally, they gained valuable experience through internships at GE Transportation, a Wabtec company as a Purchase Intern from August 2016 to July 2017, and as a Manufacturing Intern from October 2015 to August 2016. They also served as a Lean Intern at GE Power Conversion from July 2015 to August 2015.

Diogo Silveira attended the Universidade Federal de Minas Gerais from 2010 to 2017, where they obtained their undergraduate degree in Production Engineering. In 2014, they participated in an undergraduate exchange program at Ryerson University, studying Industrial Engineering.

In 2019, Diogo enrolled in an MBA program at ESPM Escola Superior de Propaganda e Marketing, specializing in Customer Experience Management with a focus on Customer Centric Marketing. Diogo completed the program in 2020.

Additionally, Diogo has obtained several certifications to enhance their professional skills. These include certifications in Plain Language - Comunica Simples Method, Inclusive Communication, Power BI Desktop Essential, Certified Scrum Master, Customer Experience Certification, Scrum Master Course, Customer Experience Intensive, Emotional Intelligence Course, Speak Better - Public Speaking Course, Homeoffice Teams Management, Self-Knowledge, Productivity, Customer Care: Developing a Customer Centric Culture, Employee Experience: How to Understand and Improve Employees Journey, User Onboarding Course, Customer Service Course - Customer Hero, Operational Customer Experience Management, Customer Journey Mapping, Scrum Foundation Professional Certificate (SFPC), and Customer Experience Fundamentals. Diogo obtained these certifications between 2019 and 2022 from various institutions such as Comunica Simples, Descola Cursos Inovadores, Green Tecnologia (treinamento e consultoria), Scrum Alliance, Rock Content, Massimus, CS Academy, Escola Conquer, Rodrigo Moreira, Solides, Fundação Estudar, Hi Academy, Conpass - User Onboarding, Octadesk.com, Medallia, EID Institute, Scrum Foundation, and Tracksale.