Razorblue Group
Emma Ferries has extensive work experience in customer support and operations management. Emma'smost recent position was as the Head of Customer Support at Razorblue Group, where they currently work. Prior to that, they held the role of Contact Center Manager at Zeelo from May 2021 to January 2023. In this role, they were responsible for delivering a world-class customer experience across multiple countries and presenting strategic improvement recommendations to the senior leadership team. Before Zeelo, Emma worked at Sage as a Senior Customer Experience Manager, partnering with the business to drive improvements and identify revenue opportunities. Emma also served as the Head of CS and Sales at AnyVan.com from November 2017 to October 2019. Emma has a longstanding history with EE, where they held various roles such as Head of Sales Operations- Home, Head of Business Operations, Senior Operations Manager, and Operations Manager. During their time at EE, they achieved significant successes, including growing customer acquisition sales and leading the launch of the UK's first 4G mobile services. Overall, Emma Ferries has a strong background in customer support, operations management, and driving continuous improvement.
Emma Ferries has pursued their education in the field of Business, Management, Marketing, and Related Support Services at Northumbria University. Emma completed a Higher National Diploma (HND) degree from this institution. No specific start or end years are provided for their education at Northumbria University.
This person is not in any teams
Razorblue Group
At razorblue we believe that success is dependent upon putting client needs first. We work closely with our customers, taking the time to find the right technology solution to complicated business problems. Since our launch in 2006 we’ve grown year-on-year and flourished in one of the business world’s most competitive and volatile sectors. Our proactive, technology driven approach assures that we stay ahead of the pace of change in the workplace. As a result, our client base has grown to include private and public organisations of all sizes. We’ve helped manufacturers, construction companies, financial consultants, hospitality, legal firms and other technology businesses, cultivating our expertise across a broad range of industries. Since our formation, razorblue has expanded into seven office locations, three data centres and we’ve built our very own telecoms network. With clients located across and beyond the UK, we offer a genuine 24/7 support service through our own internal service desk, implementation team, business applications developers and cabling engineers. Our comprehensive, end-to-end solution portfolio is a proposition unique to razorblue. At razorblue we have the experience, understanding and flexibility to become as involved as our clients need us to be. As for our clients, they’re guaranteed a working technology solution, a comprehensive IT partner and excellent value for money. Follow us for company updates, industry comment and advice on how your IT environment can work harder and smarter.