Vanessa Hawthorne

Vanessa Hawthorne, Mac Support Specialist at Razz Pro has several years of experience providing IT administration and top notch client service. Vanessa is very skilled at troubleshooting technology issues and utilizes her past experiences to quickly assess, document and resolve common IT related problems as well as perform regular maintenance on systems that Razz Pro supports.

Vanessa has many years of experience in troubleshooting high volumes of various computer models (Apple, HP, Lenovo, etc). She has 15+ years in customer service. Vanessa is very detail oriented and she will be leading an effort to further improve and standardize the internal and client facing documentation. She plans to continue advancement in her technical skills through additional training and certifications as a member of the team.