Alex Lopez

Alex Lopez is a highly experienced professional who has worked in various roles such as Senior Corporate Research Manager at RB Global Inc., Market Development Customer Experience Engineer, Marketing Director, Product Manager, and Senior Business System Analyst at Insurance Auto Auctions, as well as IT Support Specialist and IT Support Desk Consultant at IBM. With a Bachelor of Science in Human and Computer Interactions from DePaul University and a CX Professional Certification from Forrester, Alex excels in utilizing CX governance to lead research teams and drive business strategies, focusing on capturing customer signals, loyalty, and driving transformation.