Vivek Srinivasan

Vivek Srinivasan is a seasoned professional with extensive experience in digital banking and customer service management, currently serving as Vice President of Digital Coverage West at RBL Bank since July 2020. In this role, Vivek leads initiatives to enhance digital acquiring and payment journeys for institutions in Western India. Previous positions at RBL Bank include Vice President of Projects and Financial Planning & Analysis, and Head of the Project Management Office, where Vivek drove budget management, process improvements, and successful implementations of regulatory requirements. Prior to RBL Bank, Vivek held various leadership roles at Exide Life Insurance, focusing on customer insights, service strategy, and business process innovation. Vivek also gained experience as a Project Manager at Syntel, managing large teams and critical projects in the North American market. Educational qualifications include a PGDM from XLRI Jamshedpur and a Bachelor of Engineering in Electronics from the University of Mumbai.