Joe Hatley is an experienced operations and workforce management professional with a comprehensive background spanning over two decades in various leadership roles within the customer service and contact center industry. Currently serving as Site Director at RDI Corporation since May 2019, Joe has previously held similar positions at FCR and Elavon, Inc., where responsibilities included enhancing workforce efficiency, managing operational functions, and driving performance metrics. Joe's extensive experience includes managing large facilities and teams, budget and P&L management, and supporting business development initiatives. Joe holds a Bachelor of Applied Science in Organizational Management from Tusculum University and an Associate of Science in Accounting and Finance from Northeast State Community College.
This person is not in any teams
This person is not in any offices