Tim H.

Tim H. has significant work experience in various roles within the customer service and client services field. Tim started their career in 2003 as a Managing Director of Customer Service at Macy's and progressed through various leadership positions, including Vice-President roles in credit granting and fraud prevention, furniture and bedding customer service, and home direct sales. In 2013, they became the Vice-President of Omni Channel Selling and Service at Macy's. Tim then joined Living Spaces Furniture in 2018 as the Vice President of Guest Services. Currently, Tim holds the position of Chief Customer Officer at RDI Corporation, where they previously served as the Senior Vice President of Client Services. Overall, Tim has demonstrated expertise in managing customer service and client relations throughout their career.

Tim H. completed their Bachelor's degree in Business Management from Southern Connecticut State University between 1988 and 1992. In 2018, they obtained a certificate in Business Analytics from The Wharton School. Additionally, Tim has earned certifications as a Lean Six Sigma Black Belt from Breakthrough Performance Group, LLC in July 2017, and as an NPS (Net Promoter Score) from Satematrix in June 2014.