Olivia Willatts is a dedicated professional with a strong background in law and customer service. Currently serving as a Complaints Handler at Lloyds Banking Group since October 2025, Olivia previously worked as a Switchboard Operator at Shared Services Connected Ltd from September 2020 to November 2022, managing inquiries for the Ministry of Justice and HM Prison and Probation Service. In addition to recent volunteer work with Re-engage starting in October 2023, Olivia has experience as a Student Mentor for the LLB course at the University of South Wales from March 2023 to July 2024, providing support to law students. Olivia participated in a Virtual Vacation Scheme with Legal Cheek in December 2022 and acts as a Campus Ambassador for the University of South Wales, engaging students with relevant information. Educational qualifications include a Bachelor of Laws (LLB) from the University of South Wales, completed in 2024, and ongoing studies in the LLM Legal Practice Course at The University of Law.
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